Cancellation & Refund Policy
A minimum 20% advance payment is required to confirm an online booking. Customers may instead pay the full booking amount at checkout. The advance is applied to the service total and is not automatically non-refundable.
Booking and payment
An appointment is confirmed only after email verification and successful online payment of at least 20% of the booking total.
If the 20% advance option is selected, the advance is applied to the booking total and the remaining balance is due after the service. Customers may instead pay the full booking amount online.
Any additional service charge must be communicated and accepted before the additional work is performed.
Cancellations and rescheduling
A customer cancellation received at least 12 hours before the scheduled service start qualifies for a full refund of the booking amount paid. Exactly 12 hours before the appointment qualifies.
The 12-hour threshold is based on actual elapsed time to the scheduled service start in Asia/Kolkata. A same-calendar-day cancellation still qualifies for a full refund when it meets the 12-hour threshold.
A late cancellation, no-show or refusal of service on arrival may incur a reasonable, previously disclosed fee covering transportation and resource allocation, subject to applicable law.
No late-cancellation fee is currently configured in online checkout and no undisclosed deduction will be made. If a fee is introduced, its exact amount or calculation will be shown before payment under an updated policy.
For cancellation or rescheduling, contact Mahadev Urban Services at +91 9904499225 or mahadevurbanservices@gmail.com. Rescheduling is subject to availability.
If Mahadev Urban Services cannot provide the service
If Mahadev Urban Services cannot provide the booked service and the customer declines an alternative appointment, the amount paid for the unperformed booking will be refunded.
Refund method and processing
Where supported, eligible refunds are returned to the original payment method.
Refund processing time depends on the payment provider and the customer's bank. Mahadev Urban Services does not promise a fixed processing period on this policy page.
Service scope and access
The customer is responsible for providing safe, lawful and reasonable access to the service location at the scheduled time.
Package pricing covers the selected package and add-ons. Material scope changes require customer approval before additional work or charges.
Mahadev Urban Services may decline or stop work where conditions are unsafe, unlawful, materially different from the booked scope, or unsuitable for the available personnel or equipment.
Policy updates
Updated booking, cancellation and refund terms are published with a revised version and effective date.
A confirmed booking retains the policy version accepted during checkout unless a change is required by law or necessary for safety. Historical accepted policy snapshots are not rewritten.